Processing Orders are processed in 1-2 business days. Please note that this time can be longer should your product/s need to be produced before shipping (in that case, a note explaining that and the expected time needed will be sent to you). Please also note that during holidays, shipping times might be extended. You will be notified when your order has been dispatched. Domestic shipping (Sweden) Estimate 2-5 days for delivery. Shipping rates are applied at checkout. Add the products you're interested in to your cart and shipping destination to view your shipping cost. We offer free shipping on orders over 500 SEK. EU shipping Estimate 3-8 days for delivery. Shipping rates are applied at checkout. Add the products you're interested in to your cart and shipping destination to view your shipping cost. We offer free shipping on orders over 750 SEK to Europe. International shipping Delivery times vary based on your location, but expect anywhere from 7-21 days for delivery. Add the products you're interested in to your cart and shipping destination to view your shipping cost. Please note, any customs fees and/or duties applied to a shipment are not included in the cost of shipping and are the customer’s responsibility to pay. We offer free international shipping on orders over 1 000 SEK. Free shipping We offer free shipping within Sweden on all orders over 500 SEK, and over 750 SEK/1 000 SEK to EU/rest of the world.

We want you to love what you buy. Therefore, Mellby Atelier gladly accepts exchanges and/or returns of unopened / unused goods*. Please contact us on info@mellbyatelier.com within 14 days of delivery to make arrangements for the return/exchange. Returns must reach our studio within 21 days of delivery date. Buyers are responsible for the cost of return shipment. Original shipment cost - if any - is non-refundable. * Due to the handmade nature of some of our products, we do not allow any returns on candles, reed diffusers, room sprays and soaps. However, we’ll be more than happy to replace or refund products damaged. If your candle was damaged during shipment, please contact us at info@mellbyatelier with proof of damage within 48 hours of receiving the order.

We accept Debit- & Credit Cards and PayPal.

ON FIRST BURN - When lighting your candle for the first time, burn it long enough to allow the top of the wax to melt completely (approximately 2 hrs). This will prevent tunneling in the future! SAFETY MEASURES - Keep candles away from draft to ensure an even burn and prevent uneven melting. Remove any debris from the wax pool to maintain a clean and even burn. Always burn candles on a stable, heat-resistant surface and keep them away from flammable materials, pets & children. Please do not burn your candle for more than 4 hours at a time. TRIM YOUR WICK - Always trim your wick to 3-4mm before each use (use your nails, wick trimmer or nail clipper). TIME FOR A NEW ONE - Never burn a candle all the way through - discontinue use when there is approximately 1.5cm of wax remaining. Wash the glass jar and re-use or recycle :)

If your wood wick is flicking, dwindling in size or burning out, there’s a chance there may be a 'glitch' in the timber of the wick (these aren’t always visible as no two wood wicks are the same). Some wood wicks can take a few goes to get started. A few relights may be required but once lit, it should burn well! Also make sure that your wick is trimmed to 3-4 mm before each burn.

If you see beads or small oil build up on the top of your candles, your candle might be sweating. Sweating is quite common in coco/soy wax candles and is a sign that the product is all natural. Coco/soy wax is sensitive to extreme temperature changes, causing the natural oils to separate from the wax and leaving tiny pools of oil on top. Sweating will not affect the quality of your candle at all. You can simply wipe off the excess oil with a tissue. To avoid this in the future, make sure to keep your candles away from drafts, direct sunlight and room that vary a lot in temperature.

All of our scented candles are made with: 100% natural coco/soy wax, responsibly sourced and an environmentally friendly, sustainable alternative to other waxes. Phthalate-free fragrance oils for a clean, non-toxic & eco-friendly burn Only vegan & cruelty free ingredients are used Reusable amber glass jars Natural FSC-certified wooden wicks Sustainable packaging Biodegradable labels If you have questions, please reach out to info@mellbyatelier.com